Performance issue troubleshooting
Performance issues may be related to the limitations of your computer's hardware or software. The Emedgene platform needs 2 Gb of free allocated memory to run properly.
If you are experiencing slower loading times or disruptions in service, please consider the following steps to improve your experience:
Check for Background Tasks:
Task Manager (Windows) or Activity Monitor (macOS): Open these tools to see if any background processes are consuming excessive memory. End any unnecessary tasks.
Free Up Memory:
Close Unnecessary Apps: Close other applications that might be using memory, even if they're not actively in use.
Clear Chrome's Cache and Data: Go to Chrome's Settings > Privacy and security > Clear browsing data. Choose a time range and select "Cached images and files" and "Cookies and other site data."
Disable Extensions:
Temporarily Disable: Go to Chrome's Settings > More tools > Extensions and disable all extensions. If the error disappears, re-enable extensions one by one to identify the culprit.
Disable "Embedded IGV":
Emedgene interface: Go to any Emedgene case > Analysis tools > Varpage > Side bar > Applications > "Embedded IGV" and disable it.
Update Chrome:
Check for Updates: Ensure you're using the latest version of Chrome, as updates often contain bug fixes and memory optimizations.
Restart Chrome and Your Device:
Close Chrome: Completely exit Chrome, including any background processes.
Restart Your Device: Shut down your computer or phone and restart it. This clears temporary files and refreshes system resources.
Consider Hardware Issues:
If none of these solutions work, consider potential hardware issues, such as faulty RAM or disk problems. Consult a technician for further diagnosis.
Adapted from Google Chrome help center.
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