How to update a case status

A. On the Individual case page

1

In the top bar of the individual case page, click the dropdown icon next to the current case status

2

From the dropdown menu, select the new status you want to apply

B. In the Cases table

1

In the Cases table, click the current case status of the relevant case

2

From the dropdown menu, select the new status you want to apply

The Finalized case status can be applied only from the Individual case page and not from the Cases table.