Labeling a case
Version 33.0+:
With version 33.0 and later, you have the flexibility to manage Case labels at any time: create, add, or remove them directly in the Cases table.
Versions older then 33.0:
The organization's custom Case labels must be assigned while creating a case, in the Case info screen of the Add new case flow.
![](https://help.emg.illumina.com/~gitbook/image?url=https%3A%2F%2Fdownloads.intercomcdn.com%2Fi%2Fo%2F245623241%2Fa6b162c97b7d27fdb1c1cc0c%2Fadd%2Bcase%2Blabelll.gif&width=768&dpr=4&quality=100&sign=aec1c3fa&sv=1)
The desired Case labels should be created prior to case creation by the organization's manager in the Organization settings.
![](https://help.emg.illumina.com/~gitbook/image?url=https%3A%2F%2Fdownloads.intercomcdn.com%2Fi%2Fo%2F245623014%2F8882815acae251f4e452e4bf%2Fadd%2Bcase%2Blabed.gif&width=768&dpr=4&quality=100&sign=815070de&sv=1)
Once a case is created, Case labels cannot be removed or added.
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