"Failed to generate report". What should I do?

You've done your job, the case is solved, and the only thing left is to generate a report.

Then you see "Failed to generate report". If you are experiencing issues with report preview or generation in a particular case, don't panic.

The error is most likely caused by an unsupported character, most commonly the "&" sign.

Look for it:

• in Variant Interpretation paragraphs for variants selected for reporting;

• in Case Interpretation (Interpretation notes, Gene interpretation, Recommendations).

Having found the culprit, replace it with "and" or another suitable alternative and try generating the report again. 🤞

Can't find any ampersands (& signs) or the report generation fails even after you got rid of them?

Time for a serious investigation. Don't hesitate to reach out!

But if you're curious, go on and check if you have added any PMIDs in the fields mentioned above. If the PMID links to a very old paper, it may be absent from our database used to populate citations in the report. This also causes a rendering error.

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